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321-miniature shop - All about doll house, model train and miniature garden accessories
Help Center
For further questions:
- Send us an Email at: sales@321bay.com
welcome to 321bay.com
321 stands for:
worldwide shipments within 3-2 weeks for a No. 1 price and customer service.
"Experience the world of all that is miniature with us."
We try to exceed the expectations of all miniature-, dollhouse- and model train fans all over the world.
What we are offering:
About us
With our services we want to encourage all worldwide miniature fans to expand their miniature collecting-, building-, and playing hobbies and enjoy the most of it.
Test-orders:
For all of our new customers we are offering Test-items in our shop. Most of our test-item offers are just 1.50 USD incl. shipment charges.
This way you can give it a try and test our delivery time and services from only 1.50 USD.
For Test-orders click here.
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How to order ?
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Shipping charges:
Our airfreight shipping charge or when indicated free shipping charge is valid for all countries worldwide.
We ship to the following countries.
Our shipping charge is based on the total weight and not on the quantity of the purchased items.
Shipping-Categories:
For each item in our shop we are offering a weight based shipping discount.
Learn more about shipping discounts.
Usually all items will be shipped by airmail from Hong Kong and should arrive within 3-2 weeks at your destination.
The Express delivery takes usually 3-4 working days. If you decide to use an Express delivery please let us know in advance and we will inform you about any additional shipping charges to your destination.
Shipping & Returns
Right to cancel & Returns:
If, for any reason, you are not completely satisfied with your received goods, you have the right to cancel the order within 7 days after receiving your items. Return shipments can be send to Germany or to Hong Kong.
If, by any reason, you want to return the received item to us please contact us prior to that by email and we will provide you with a return-code.
General:
Our Terms & Conditions apply to any order placed through this website. You must read our general terms and conditions before you place your order. By placing an order through the website, you confirm that you have read, understood and agree to these in their entirety.
Terms & Conditions of Sale:
The website terms and conditions apply to your use of the website at www.321-miniature.com . By accessing, browsing, using, shopping or registering with the website, you confirm that you have read, understood and agree to the website terms.
Acceptance of order:
Completion of our online checkout process does not constitute our acceptance of your order which takes place only when we despatch your products. Products remain the property of 321bay until we have received payment in full from you. Card payments are subject to authorisation by your card issuer and we take payment when you place your order.
Terms & Conditions
Delivery Time:
Our worldwide average delivery time for all economy airmail deliveries is about 3-2 weeks. This delivery timescales vary depending on your country address and holidays. Your item will be send within 24h after receiving your paiment - even during weekends -.
All items will be shipped by economy airmail from Hong Kong and should arrive at your destination within 3-2 weeks. The Express delivery takes usually 3-4 working days and is the perfect solution for all last minute gift shoppings.
At 321bay we accept payments by all major credit cards like: VISA, American Express or MasterCard.
Over the Worldpay payment service we can accept payments by any of the following credit cards:
Visa Card Credit
Visa Card Debit
Master Card Credit
Master Card Debit
At 321bay you can pay for your miniature purchases in one of the following currencies:
EUR, USD, or GBP.
Payment Options
We would like to point out that all your credit card related information is handled by our external cooperation partner worldpay. We have at no time access to your credit card related informations and only require a correct shipping address from you during the checkout process in our shop.
Money Transfer:
For our European customers we can offer a money transfer payment solution to our Sparkassen-account in Germany. Please contact us if you would like to wire transfer to us. We will be happy to provide you our German bank account informations.
Based on our previous airmail shipping experiences to countries like USA, UK, Australia, Canada, Germany, Austria, Switzerland, Spain and so on, almost all of our customers in these countries never had any kind of problems with their local custom agencies and are frequently receiving our shipments from Hong Kong without any intervention of Custom Agencies.
www.cbp.gov
Packages whose declared value is under $200 ($100 if being sent as a gift to someone other than the purchaser) will generally be cleared without any additional paperwork prepared by CBP(Customs and Border Protection).
www.cbsa-asfc.gc.ca
According to the CBSA, if someone mails you an item worth CAN$20 or less, you don’t have to pay duty or taxes on the item.
www.customs.gov.au
Generally, there is no requirement to pay duty and Goods and Services Tax (GST) on imported goods valued at or below A$1000.
Customs & Tax
www.gov.uk
For goods sent from non-EU countries you have to pay VAT if they’re worth more than £15. If it’s a gift, for example from a friend or relative, you only have to pay VAT if it’s worth more than £36.
www.zoll.de
Alle Sendungen von Waren, deren Gesamtwert nicht höher ist als 22 Euro, sind einfuhrabgabenfrei (Artikel 23 und 24 Zollbefreiungs VO). Dies gilt für Zoll und Einfuhrumsatzsteuer.
Our website can generally be used without any previous registration or statement of personal information. If there is any personal information (such as Name, delivery address or email-address) required all provided statments are voluntarily.
This data is stored by us for the purpose of parcel preparations and is not handed over to any third party without your explicit consent. As payment options we are offering the online payment solution PayPal and also VISA, MasterCard, and American Express payments. This card payment options are offered to you by our external cooperation partner Worldpay.
We would like to point out that all the required data for card payments will be processed by our external cooperation partner Worldpay.
Privacy Policy
We have at no time access to your credit card related informations and only require a correct shipping address from you during the checkout process in our shop.
Your stated e-mail address will only be used to contact you in case of any questions about your present order, to confirm the receipt of your payment and to inform you about the shipping status of your order.
Open an account:
Over the buttom "Account", which you will find in the top right corner of our website, you can open a new user account or log in into an already existing account.
Or open the account here.
Your user account:
In your personal password protected user accounts you can:
My Account
Newsletter:
"Stay informed!"
Subscribe to our newsletter and be informed about special offers and new dollhouse or modeltrain items in our shop.
Go to our newsletter here.
Once in a month our newsletter will be send to you by email and informs you about the newest trends and hottest best offers in our shop.
welcome to 321bay.com
321 stands for:
worldwide shipments within 3-2 weeks for a No. 1 price and customer service.
Linkasty Limited
B2, 7F Kin On Commercial Building
49-51 Jervois Street
Sheung Wan, Hong Kong
Email: info@linkasty.com
Tel: 0086-13760738105
Fax: 0086-13760738105
In case of any questions please contact us by:
Email: info@linkasty.com
or
Write us: here