Right to Cancel
If, for any reason, you are not completely satisfied with your received goods, you have naturally the right, to simply return it to us within 7 days after receiving the item. We are more than happy to exchange it or provide you with a credit or refund. Return shipments can be send to Germany or to Hong Kong. If, by any reason, you want to return the received item to us please contact us prior to that by email. Thereupon we will provide you with a return-code which you will be needed to write on the package from outside. This return-code is needed for our internal affairs of handling all incoming return shipments.
Please inform us about the cancelation of your order at:
B2, 7F Kin On Commercial Building, 49-51
Jervois Street, Sheung Wan, Hong Kong
Damaged goods, incorrectly delivered products or cancellation:
Please check products received immediatelly against your order. If a product is damaged, incorrectly delivered or if you change your mind and simply want to cancel a product delivered by us, please inform us by phone or e-mail within 7 days of delivery. The product must be returned to us within 30 days of delivery. Please note that we are unable to accept the return of any damaged, incorrectly delivered or cancelled products if we have not been informed by you within 7 days of delivering them. Products should be returned in their original packaging, promptly at the customer cost. If you choose to return a product to us, we will not be responsible for any loss or damage during the transit process and we reserve the right to charge you or not to refund any amounts attributable to such loss or damage. We therefore recommend that you use a recorded delivery service.
Our service is designed to make you feel satisfied. If you are not completely satisfied with any item from us, you may return it within 30 days in the original packaging for a full refund, including any outward postal charge. This special no-big-discussion guarantee does not affect your statutory rights. We do not want you to accept anything from us that is not completely satisfactory for you.