Terms and ConditionsGeneral Terms & Conditions of Sale:
These apply to any order placed through this website. You must read our general terms and conditions before you place your order. By placing an order through the website, you confirm that you have read, understood and agree to these in their entirety. We have taken all reasonable precautions to try ensure accuracy of prices and product descriptions. However, when ordering, please note that:
The website terms and conditions apply to your use of the website at www.321-miniature.com . By accessing, browsing, using, shopping or registering with the website, you confirm that you have read, understood and agree to the website terms.
Your stated e-mail address will only be needed to contact you in case of any questions about your order, to confirm the receipt of your payment and to inform you about the shipping status of your order.
You are responsible for maintaining the confidentiality of your personal account. We can not be hold responsible for any loss or damage which may arise as a result of any failure by the account holder to protect their account.
Completion of our online checkout process does not constitute our acceptance of your order which takes place only when we despatch your products. Products remain the property of 321bay until we have received payment in full from you. Card payments are subject to authorisation by your card issuer and we take payment when you place your order.
Our worldwide average delivery time for all economy airmail deliveries is about 3-2 weeks. This delivery timescales vary depending on your country address and holidays. Your item will be send within 24h after receiving your paiment - even during weekends -.
All items will be shipped by economy airmail from Hong Kong and should arrive at your destination within 3-2 weeks. The Express delivery takes usually 3-4 working days and is the perfect solution for all last minute gift shoppings. If you decide to choose the Express delivery please let us know in advance and we will inform you about the additional shipping charges to your destination.
If, for any reason, you are not completely satisfied with your received goods, you have naturally the right, to simply return it to us within 7 days after receiving the item. We are more than happy to exchange it or provide you with a credit or refund. Return shipments can be send to Germany or to Hong Kong. If, by any reason, you want to return the received item to us please contact us prior to that by email. Thereupon we will provide you with a return-code which you will be needed to write on the package from outside. This return-code is needed for our internal affairs of handling all incoming return shipments.
Please check products received immediatelly against your order. If a product is damaged, incorrectly delivered or if you change your mind and simply want to cancel a product delivered by us, please inform us by phone or e-mail within 7 days of delivery. The product must be returned to us within 30 days of delivery. Please note that we are unable to accept the return of any damaged, incorrectly delivered or cancelled products if we have not been informed by you within 7 days of delivering them. Products should be returned in their original packaging, promptly at the customer cost. If you choose to return a product to us, we will not be responsible for any loss or damage during the transit process and we reserve the right to charge you or not to refund any amounts attributable to such loss or damage. We therefore recommend that you use a recorded delivery service.
Our service is designed to make you feel satisfied. If you are not completely satisfied with any item from us, you may return it within 30 days in the original packaging for a full refund, including any outward postal charge. This special no-big-discussion guarantee does not affect your statutory rights. We do not want you to accept anything from us that is not completely satisfactory for you.
We have placed some usefull links for you on our website. We would like to point out that we do not check the whole content these websites and do not have any control over their content therefore we can not accept any liability in respect of the use of these websites.
We reserve the right to change and update our website terms and recommend that you revisit this page frequentlu to keep informed of the current terms.